COVID-19 Updates

May 6th, 2020

Dear Valued Patients,

We hope you are all doing well and staying safe and healthy during these uncertain times.  We know some of you are still working in essential roles, ( THANK YOU ) and some of you are doing your part by staying at home helping to stop the spread of COVID-19. 

On Tuesday, April 14, 2020 the Ontario legislature extended its emergency order until May 12, 2020 as it attempts to manage the impact of COVID-19. While this action may not have come as a surprise to any of you, it nonetheless means that the extraordinary conditions under which we have all been living and working will continue for several more weeks at the very least.

The Ontario emergency order is to be read in concert with the recent Directive from the Chief Medical Officer of Health.  As you recall, the Directive required all health care providers to stop or reduce all non-essential or elective services subject to certain exceptions (i.e. time sensitive situations or to avoid adverse patient outcomes).  As time goes on, we also recognize that many of our patients, as well as new patients are  in need of care.

We have mentioned in previous emails about opening some emergency hours, for those of you who are in need of treatment/care. Starting the week of May 4, 2020 we will be opening for emergency hours as follows:

  • Dr. Mark:  Tuesday and Friday 1:00-6:00
  • Dr Dave:  Monday and Thursday  10:00-3:00
  • Dr. Kym: Wednesday 8:00-10:30
  • Dr. Andrea: Friday 8:00-10:30

Physiotherapy and Massage services will not be available at this time.

These hours are for patients who are in need of urgent care and should not be used to get your regular ‘tune-up’ or maintenance adjustment.  

These hours are by appointment only and are for patients who:     

  • Have worsening pain, which may be limiting their abilities to perform activities of daily living (i.e.  walking, laying/sleeping, sitting, stairs, etc).
  • Have a new complaint which is not improving and is starting to affect activities of daily living.
  • Have new or worsening neurological symptoms (sharp/shooting pain into arms/hand/legs/feet, numbness, weakness).
  • Have pain which you may otherwise see your Medical Doctor or go to Urgent care for.

All emergency hours will be run out of the Kanata Clinic (address below).  You can book by calling the clinic at 613-564-9000 or email wecare@ottawahealthgroup.com and one of our Team members will respond as quickly as possible to confirm your appointment. 

Upon arrival at the clinic for your appointment please remain in your car. When the clinic is cleaned and cleared from the previous patient we will come out to bring you in.  All patients are asked to wear a disposable mask while they are in the clinic .  Any patient who wears gloves into the clinic will be asked to change them or remove them when they come into the clinic to limit transfer.  All patients will be expected to sanitize their hands when they enter the clinic.  If you are bringing someone with you to your appointment they are required to wait outside.  Only the treating practitioner and the current patient being treated will be in the clinic at any given time.   Patients are asked to not use the washroom facilities unless it is an absolute emergency.  After the treatment patients will be billed through the office or through direct billing, if that is already set up.  After the patient leaves the office we will sanitize all areas that the practitioner and the patient came into contact with. 

We ask if you have a FEVER and/or NEW ONSET of COUGH or DIFFICULTY BREATHING and/or have returned from recent international travel or had contact with a confirmed or probable case of COVID-19, to please advise us before arriving to the clinic.