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Can I go to any physiotherapy I choose?

September 8th, 2016

As a patient you have the right to receive physiotherapy at any place you choose. At Ottawa Health Group, you will receive the highest quality care while achieving the results you need.  We pride ourselves on providing a positive, encouraging environment with well-trained, friendly staff. We are confident in our ability to help you reach

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How do I schedule an appointment?

September 8th, 2016

Our scheduling is easy and we offer a convenient location and appointment times for you. We have morning and evening appointments available to meet the demands of your busy schedule. Call us today or request an appointment.

Will it hurt?

September 8th, 2016

Physiotherapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We

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Does insurance cover my treatment?

September 8th, 2016

Yes, in most cases it does. We recommend that you contact your insurance company to determine your exact coverage based on your individual policy. 

What type of payment do you accept?

September 8th, 2016

We accept cash, debit card, and credit card. It is our policy that payment is made at the time of service. We will provide you with a printed or electronic invoice for you to submit to your insurance for reimbursement.

What do I wear?

September 8th, 2016

Dress comfortably with clothes that allow easy access for the therapist to examine your problem areas. For treatments, loose fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

How long will my therapy sessions last?

September 8th, 2016

Typically, the first session lasts for 1 hour. Each session after that may be 30 minutes. The amount of time will be based on your specific needs, and your therapist will discuss this with you.

How many sessions will I have?

September 8th, 2016

Each patient’s diagnosis is different, so together with your referring physician, your therapist will develop a plan of care that is right for you. Your plan of care and number of visits will be determined during your first visit and explained to you by our physiotherapist.